Refund policy

Returns & Refund Policy

At AlignPillow, we are committed to providing you with products that help enhance your well-being and daily lifestyle.

We believe in the effectiveness of our products and recommend using them for a minimum of 14 days before considering a return. If you are not satisfied with your purchase for any reason after 14 days and within our 60-day money-back guarantee, please contact us at info@align-pillow.com.

Cancellation Policy

Any changes or cancellations to an order must be made within 24 hours of placing the order.

After this timeframe, we may not be able to accommodate your request, as the order may have already entered the processing phase.

If you cancel your order within 24 hours, we will process your refund within 7 business days.

60-Day Money-Back Guarantee

We are confident in our products and encourage you to try them for at least 14 days to experience the full benefits of AlignPillow.

If you are still unhappy and wish to return your items, you may do so after 14 days and within the 60-day period covered by our money-back guarantee.

Please note:

- Shipping fees, if applicable, are not refundable.
- Customers are responsible for return shipping costs.

To initiate a return, please contact our support team by filling out the form on our Contact Us page or by emailing us directly at info@align-pillow.com.

To help us process your return faster, please include your order number or the name and email address used to place the order.

Damaged Items

We take great care in packaging our products to help prevent damage during shipping.

An item is considered damaged if it has a defect or if the product itself is physically broken. Damaged packaging that occurred during shipping, such as dented boxes, is not considered product damage if the item inside is in good condition.

If your item arrives damaged, please let us know within 72 hours of delivery.

To report a damaged item, please email us at info@align-pillow.com and include a clear photo of the damage.

We will review your request and determine whether you are eligible for a replacement at no cost to you.

We do not refund, replace, or accept returns for items damaged through normal use, wear and tear, or misuse.

Shipping and Delivery

While we strive to deliver your order in a timely manner, we cannot be held responsible for shipping or delivery delays outside of our control.

This includes delays caused by couriers, customs, or other shipping-related issues.

If you experience any problems with your delivery, please contact the courier directly for assistance.

We are not responsible for lost, stolen, or delayed packages.

Incorrect Shipping Address

It is the customer’s responsibility to ensure the correct shipping address is provided at checkout.

If the shipping address is incorrect and we are not notified within 24 hours of placing the order, you will not be entitled to a resend or a refund.

Policy Updates

We reserve the right to modify this Returns & Refund Policy at any time.

It is the customer’s responsibility to review the most recent version of this policy before purchasing and using our products.

By purchasing and continuing to use AlignPillow products, customers indicate their acceptance of this Returns & Refund Policy.